Books & CD-ROMs
Copyright © 2003-2004 Coltrane Productions.
All orders, regardless of payment type, should be entered through the shopping cart system. Each page has an "ORDER" button located prominently on the page. Click on this button to order. After clicking on the button, you may be presented with a screen to provide additional information, such as product options or a request for the magazine issue you would like. Complete the required information and click the "BUY" button. Some items do not require additional information, and for those items a simple confirmation will appear.
Once you are done adding items to your order, you may complete the purchase by clicking the "CHECKOUT" button located below the "ORDER" button. It does not matter what product screen you are on when you click this button.
You will be asked for your location, then presented with an order summary page. Make sure the order is correct, and choose the shipping method you prefer (see Shipping Information, below). Enter your billing and shipping information, then select a payment method. The methods available are:
We believe this range of options will provide a solution for almost anyone in the world. If you wish to make a purchase but cannot do so by any of these means, please let us know and we'll see what we can do. Please note, we do not accept chickens at this time.
If you experience any difficulty during the ordering process, please contact us!
We ship on Mondays and Thursdays, via the United States Postal Service. In our experience, the USPS has provided the best balance between cost, universal coverage, and package survivability. If you absolutely have to get your package shipped by another carrier, we can make arrangements at extra cost.
Our shipping rates are based on weight, as close as we can get it. We may, at our discretion, bump your order to a faster shipping method at no charge to you. We will not downgrade your shipping method.
U.S. customers can choose between two shiping methods:
For particularly large orders, it may be worth contacting us for a custom shipping quote. There are parcel post rates available for large packages, though delivery times are slower.
International customers can also choose between two shipping methods:
Canadians get a substantial discount off the international mailing rates, thanks to an agreement between Canada Post and the USPS. We do not offer surface mail shipping as delivery has proven to be a constant problem -- we've seen packages take as long as three months to arrive.
If you have any questions about shipping, please contact us!
Coltrane Cash Cards
If you hold a Coltrane Cash Card, you can redeem it at any time for any merchandise. When you place your order, use the "Special Instructions" block to note the Cash Card's serial number and value. The automated shopping cart will not deduct the discount, but we'll adjust your bill when we process your order here.
If you have any questions about Coltrane Cash Cards, please contact us!
Of course, we hope you don't need to return your purchase to us -- we want you to be happy with it. But, if you're not, you can send it back in for a full refund. Please let us know in advance that you'll be returning the item, and if an alternate item would be acceptable, please give us a chance to provide it.
If you have any questions about returns, please contact us!